1. Start registration
   • Click on My Account – Login / Register in the top right menu.
   • Then click on New here? Register now.

   

2. Fill out the form
   • On the Register page, fill out all fields completely and accurately.
   • Click on Register at the end.
3. Verification by our sales team
   • Your details are automatically forwarded to our internal sales team.
   • A credit and company data check is performed.
   • Upon successful verification, we activate your access.
4. Confirmation email
   • You will receive an email with a link to set your personal password.
5. Log in to the webshop
   • Go back to My Account – Login / Register and select Login.
   • Enter your email address and password.

1. Access the login page
   • Click on My Account – Login / Register in the top right and then on Login.

   

2. Reset password
   • On the Login & Order page, click on Forgot password?

   

3. Enter email address
   • Enter the email address of your customer account and click on Submit.

   

4. Email with recovery link
   • You will receive an email with a link for password recovery.
   • Click the link – you will be directed to the Set Password page.
5. Create a new password
   • Enter your new password (at least 8 characters, only allowed characters).
   • Click on Submit to save the password.

   

6. Log in with the new password
   • You can now log in with your email address and new password.

1. Log in
   • Go to My Account in the top right and log in.

   

2. Manage delivery addresses
   • Select My Data from the menu.
   • Click on Delivery Addresses in the left sidebar.
3. Create a new address
   • Here you can enter and save as many delivery or construction site addresses as needed.

   

4. Select address during checkout
   • In the checkout process after the cart, simply select the desired delivery address.

1. Create a shopping cart
   • Add the desired items to the cart.
   • Enter a name at the bottom of the cart, e.g., Fastening Materials.

   

2. Save the cart
   • Click on the icon with the downward arrow next to the input field.
   • Your cart will be saved in your account.
3. Access saved carts
   • Go to My Account → Account Overview.
   • Select For the Next Purchase → Saved Carts on the left.

   

4. Reuse a cart
   • With the Reuse Cart button, load all items directly into the active cart.
5. Edit carts
   • You can add, remove, or adjust item quantities at any time.
   • The name can also be changed.

1. Save an item as a favorite
   • Open the desired item.
   • Click on Add to Favorites below the product description.

   

2. Access favorites
   • Go to My Account → Account Overview in the top right.
   • Select For the Next Purchase → Favorites in the left menu.
3. Manage favorites list
   • Here you will find all saved items.
   • This allows you to quickly reorder frequently needed products.

   

1. Log in
   • Log in to the webshop with your credentials.
2. Redeem points
   • Add items to the cart.
   • In the cart, find the Redeem Reseller Points field.
   • Enter the desired number of points and confirm.
3. View points balance
   • Directly in the cart under Go to Reseller Overview or
   • in the menu under My Account → My Orders → Reseller Program.

   

This function allows your personal consultant (field service employee / regional manager) to place orders on your behalf.

Note: Your consultant does not see your personal data – they can only place orders to your saved delivery address.

1. Log in
   • Go to My Account – Login / Register and log in.
2. Set up authorization
   • Open the My Data menu item.
   • At the bottom in the Authorizations section, check the Yes box.
   • Save the changes.

   

3. Revoke authorization
   • You can revoke the authorization at any time using the same checkbox.
4. Order by consultant
   • With active authorization, your consultant can place orders on your behalf.

1. Log in
   • Go to My Account – Login / Register and log in.
2. Open contact persons
   • Select the Airproduct Contact menu item.
   • In the left sidebar under Contact Person, click on My Contact Person.

   

3. View contact details
   • Here you will find the details of your personal contact person (regional manager).
   • General contact details can be found in the same section under Airproduct Contact.

1. Log in
   • Go to My Account in the top right and log in.
2. Open order overview
   • Select My Orders from the menu.

   

3. View orders
   • Here you can see all orders placed via your login.
   • Order date, order number, and total prices are displayed.
4. View details
   • Click on an order to see the details (including items, quantities, and prices).

1. Access the returns page
   • In the webshop, go to Returns in the footer menu
   • or directly via my-airproduct.ch/de/retouren.
   • There you will find the online form for returns and all important information.
2. Fill out the form
   • Enter your customer number, invoice number, contact details, and the reason for the return.
   • For more than 3 items, please list all item numbers and quantities in the Remarks field.
   • After submission, a PDF document is generated – please print, sign, and include it with the return.
3. Return the goods
   • Please return the goods in their original packaging and unused.
   • Only registered returns are accepted.
   • A restocking fee of 10% of the net goods value applies for reintegration.
   • Returns are possible within 14 days of receipt.
4. Processing
   • After checking the return, you will receive a confirmation via email.
   • Depending on the case, a credit or replacement will be issued.

Note: Returns and complaints cannot be recorded directly in the customer account. Please use only the return form on the returns page.

1. Subscribe to the newsletter
   • In the webshop, go to Newsletter at the bottom in the footer menu
   • or directly via my-airproduct.ch/de/newsletter.
   • Choose your language and subscribe with your email address.
   • This way, you won’t miss any promotions, product news, or discounts.
2. Update profile and company data
   • Want to update your contact, phone, or company details in the newsletter?
   • Click on the Profile link in the newsletter email.
   • There you can easily update your data.
3. Unsubscribe from the newsletter
   • If you no longer wish to receive newsletters, click on Unsubscribe at the bottom of the newsletter.
   • You will be automatically removed from the mailing list.

Note: Newsletter subscription and management are not handled through the customer account but exclusively via the newsletter page or links within the emails.

1. View opening hours
   • The current opening hours of our shops in Oberwil-Lieli (AG), Münchenstein (BL), and St. Gallen (SG) can be found in the webshop at the bottom in the footer menu under Opening Hours
   • Craftsman Shop Oberwil-Lieli (AG) my-airproduct.ch/de/opening-hours.
   • Craftsman Shop Gossau (SG) my-airproduct.ch/de/opening-hours.
   • Craftsman Shop Münchenstein (BL) my-airproduct.ch/de/opening-hours.
2. Locations & contact information
   • On the opening hours page, you will also find the exact addresses, phone numbers, and email contacts of the locations.
3. Special opening hours
   • Before holidays or company events (e.g., Christmas dinner, inventory), special opening and shipping times are announced in advance under 🛈 Special Opening Hours 🡕.

1. General information
   • Airproduct does not carry out repairs itself but is happy to assist you in finding the right service partner – both during and after the warranty period.
   • In the webshop, go to Repairs at the bottom in the footer menu
   • or directly via my-airproduct.ch/de/repairs.
2. Repair during the warranty period
   • If your device has a defect during the warranty period, please contact the responsible service partner or manufacturer directly.
   • Contact details can be found in your device’s user manual or on the manufacturer’s website.
3. Repair after the warranty period
   • Even after the warranty expires, you can contact the relevant service partners for a repair or quote.
4. Service partners of our brands
   • Airproduct works with the following manufacturers and partners:
   • Milwaukee, Makita, Honsel, UP Group, Genie Hoist Lift / SL Lift / SLA Lift, Näf General Repairs (e.g., CM 340 Lift, CM 520 Lift).
5. Support from Airproduct
   • If you need help with your repair process, our team is happy to assist in finding the right contact person or manufacturer.
   • Don’t hesitate to contact us – we’ll support you quickly and easily.

Note: Airproduct does not perform repairs itself but connects you directly with the official service partners of the respective brands.

1. Delivery times & shipping process
   • Orders received by 4:15 PM (3:15 PM on Fridays) are usually shipped the same day.
   • If there is a supply issue, we will inform you promptly.
   • Follow-up deliveries are free of charge for you.
   • 98.9% of all orders are shipped immediately.
2. Delivery area
   • We deliver throughout Switzerland.
   • International deliveries are possible upon request.
3. Pickup at our shops
   • Many items can also be picked up directly at our shops in Oberwil-Lieli (AG), Münchenstein (BL), and St. Gallen (SG).
   • Opening hours can be found in the footer menu under Opening Hours.
4. Shipping options
   • Standard shipping – Ordered today, delivered tomorrow
     • Minimum order value: CHF 10.–
     • Shipping costs based on order value:
     • from CHF 10.– → CHF 12.50
     • from CHF 100.– → CHF 18.00
     • from CHF 750.– → CHF 59.00
     • from CHF 3,000.– → CHF 99.00
   • Express package (on request)
     • For goods up to 100 kg, maximum girth 400 cm
     • Minimum order value: CHF 32.–
     • Delivery by 12 PM the next day → CHF 25.00
     • Delivery by 8 AM the next day → CHF 80.00
   • Turbo delivery service (for emergencies)
     • Delivery within a 50 km radius of Oberwil-Lieli
     • Duration: max. 3 hours from order receipt
     • Minimum order value: CHF 500.–
     • Goods up to 100 kg / max width 160 cm / max length 300 cm
     • Costs: from CHF 80.00 + CHF 2.–/km beyond 50 km
     • Order possible on weekdays until 2:00 PM
   • For all shipping options, contact us at: 📞 +41 (0)56 633 9 633

Note: All information on delivery, shipping, and shipping options can be found in the webshop at the bottom in the footer menu under Delivery & Shipping.